Information we collect from users is used to process orders placed with us regarding products listed on this website. We collect certain information from our customers such as name, address, phone number, and credit/debit card information to process the confirmed orders. You are not required to provide us with your information unless you purchase our services or products.
Retention of the information on our database: the personal information apart from your credit/debit card details that you provide us is saved on our database for 45 days after processing your orders to address any queries you may have with respect to the services or products purchased from us. The information will be deleted from our database on completion of 45 days from the date of purchase.
We will share personal information with companies, organizations or individuals outside of Allianz Auto Parts if we have a good faith belief that access, preservation, use, or disclosure of the information is reasonably necessary to: Meet any regulation, applicable law, legal process or enforceable governmental request. Enforce applicable terms of service, including investigation of potential violations. Prevent, detect, or otherwise address fraud, technical issues or security.
We will only accept authorized returns within 7 calendar days of the date the product was received by the buyer unless otherwise specified at the time of purchase. All authorized returns must be unused and in their original condition, including all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user fault. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation. If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container then refer to our Return Procedure. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 7 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Our best in class shipping service delivers all across US, except Alaska, Hawaii, Virgin Island and Puerto Rico (Caribbean Island), Usual delivery time is about 7-14 working days, but due to some unusual situations, please allow additional time
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